Deskripsi
xix, 239 pages : 23 cm, Includes bibliographical references (pages 233-236) and index, Ch. 1. The Beginning -- Ch. 2. Commitment from the Top -- Ch. 3. Education and Training -- Ch. 4. Teams in Schools -- Ch. 5. Maximizing Customer Satisfaction -- Ch. 6. Quality-Based School Management -- Ch. 7. Role of the Instructor in the Quality Process -- Ch. 8. Approaches to Measuring and Costing Quality in Education -- Ch. 9. Using the Quality Process to Evaluate Schools -- Ch. 10. The Never-Ending Journey -- What Happens Next? -- Appendix A: Long-Range Quality Goals 1985-1990 -- Appendix B: A Summary of the FVTC Quality First Process Model -- Appendix C: Roles of Those Involved in Teams -- Appendix D: A Union Perspective on Quality -- Appendix E: Quality Element -- Human Resources -- Appendix F: Quality Element -- Curriculum and Instruction -- Appendix G: Quality Element -- Goal Setting -- Appendix H: Quality Element -- Use of Technology -- Appendix I: Quality Element -- Marketing -- Appendix J: Quality Element -- Customer Service
Categories:
Content Type:Books
Year:
1992
Publisher:
Milwaukee, Wis. : ASQC Quality Press
Language:English